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Publicly Available Disclosure

Here is some general information about my business to help you decide if you want to see my advice.

Details about me and my Financial Advice Provider

I am a Financial Adviser. I give advice on behalf of a Financial Advice Provider. My details are set out below.

Full Name: Courtney Prosser  
Phone: 04 2126468 / 027 467 7884
FSPR Number: 619589
Name of Financial Advice Provider: Small Change NZ Limited
Trading as: Courtney Prosser Mortgage Adviser
FSPR Number: 760951
My Financial Advice Provider is a member of NZ Financial Services Group Limited

Licensing information

I operate as a Financial Advice Provider under a current licence issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (FSP286965).

There are no conditions attached to this licence on the advice that may be given.

Our advice and Product Providers

I provide advice to my clients about home loan products which include;

  • Personal loans
  • Business loans
  • Equipment loans
  • Construction loans
  • Home loans
  • Investment loans
  • Refinance
  • Commercial loans
  • Car loans

Banks and lenders I use I source loans from a panel of lenders.

The current lenders I can use are:

  • ANZ
  • Westpac
  • BNZ
  • ASB
  • ASAP Finance Limited
  • Avanti Finance
  • Cressida Capital
  • DBR
  • First Mortgage Trust
  • Heartland Bank
  • Liberty Financial Limited
  • Unity
  • SBS Bank
  • Select Home Loan
  • Southern Cross
  • The Co-operative Bank
  • Basecorp Finance
  • Zip Business
  • CFML

What else I can offer

I can help you with other services through my referral partners set out below: Tower - F&G Asset Finance UK Pension Transfers XE Money I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this type of advice.


On settlement of a loan, I usually receive commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. I can also receive a fixed rate roll over fee from some product providers if we assist you in refixing or refinancing your loan.

This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission I also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.

I take steps to ensure that the receipt of commissions does not influence the advice I give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we or they may receive. I do this by:

  • Ensuring I follow an advice process that ensures I understand your needs and goals and that my recommendations meets those needs and goals.
  • Ensuring I receive regular training on how to manage conflicts of interest.
  • Providing you with a schedule showing commission amounts and types by product provider. This schedule is contained within each Financial Adviser’s personalised Disclosure Guide. A Financial Adviser will provide you with more information about commissions during the advice process.

Fees and Expenses

Generally I don’t charge you any fee for the advice and transactional solutions that I provide to you. This is possible because, on settlement of a loan, I usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.

We may charge you a one-off fee in the following situations:

  • (a) No commission:
    If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice. This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.
  • (b) Repayment of commission:
    If a product or service provider requires that we repay commission within 27 months of settlement of your mortgage or issuance of your risk insurance policy. Any such fee would be no more than $2,500 (plus GST) and would be calculated based on a rate of $250 (plus GST) per hour of the financial adviser’s time spent providing services to you in connection with the applicable mortgage or insurance. The fee charged will not exceed the amount of commission clawed back from the lender. Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.

Conflicts of Interest

If there are any conflicts of interest apart from commission that could potentially influence the advice that I give, these will be shown in your Financial Adviser’s Disclosure Guide If there are conflicts of interest that relate to the FAP and the service it provides, these should be disclosed here.

Privacy policy & security

I will collect personal information about you in accordance with my Privacy Policy. I regard client confidentiality as of paramount importance. I will not disclose any confidential information obtained from or about you to any other person, except in accordance with my Privacy Policy. The electronic platform I use to store your personal information is secure and run on Amazon Web Services.

Complaints Process

If you have a complaint about my financial advice or the service I gave you, you need to tell me about it. You can contact my internal complaints service by phoning, or emailing me using the heading Complaint - (Your Name). Please set out the nature of your complaint, and the resolution you are seeking. I aim to acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want to meet with you to better understand your issues. I aim to provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. Details of this service are:

Financial Services Complaints Limited
0800 347 257

Our Duties

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013.

These duties are:

  • Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
  • Give priority to your interests.
  • Exercise care, diligence, and skill.

This Disclosure Statement was last updated on September 2022.